Shipping policy
Shipping Policy
All orders are shipped from the United Kingdom using Royal Mail postal service.
Processing Time
All orders are processed and dispatched within 2-3 business days of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Times
United Kingdom:
Express 24 — 1-2 business days
Standard — 2-3 business days
Europe:
International Tracked — 3-5 business days
Rest of the World:
International Tracked — 5-8 business days
Please note that delivery times may occasionally be longer due to factors outside of our control such as customs delays or postal disruptions.
Shipping Costs
Free shipping on all UK and international orders over £50. Shipping costs for orders under £50 are calculated at checkout based on your location.
Customs & Duties
International orders may be subject to import duties and taxes upon arrival in your country. These charges are the responsibility of the customer. For more information, please contact your local customs office.
Order Tracking
Once your order has been dispatched, you will receive an email with your Royal Mail tracking number so you can follow your delivery every step of the way.
Contact Us
For any shipping queries please email us at sales@thepowk.com and we’ll get back to you within 24-48 hours.